Lissa Millspaugh, I finished 5 Dysfunctions of a Team, and then for good measure
consumed The Ideal Team Player as well. Thanks for the recommendation!
I'm really surprised I'd not read anything from Lencioni before,
and I'll put him on my fictional dinner party invite list for people I think it
would be fun to talk with.
5DoaT does indeed reinforce the Google Project Aristotle
findings on psychological/emotional safety as the key to effective teams, but
adds the very valuable point that the purpose of such safety is to enable vigorous
disagreement, thereby leading ultimately to better decisions with buy-in.
Lencioni
certainly doesn't go as far with this as Ray Dalio in his Principles, but 5DoaT
makes a strong case for what a functional team should be like, or rather not be
like.
The nice thing about Google's
study is that they had fairly quantitative results that match Lencioni's
qualitative view from a decade before.
As a summary, 5DoaT listed these
dysfunctions:
- Absence of Trust
- Fear of Conflict
- Lack of Commitment
- Fear of Accountability
- Inattention to Results
- Absence of Trust
- Fear of Conflict
- Lack of Commitment
- Fear of Accountability
- Inattention to Results
Project Aristotle listed these
positive characteristics:
- Psychological Safety
- Dependability
- Structure and Clarity
- Meaning of Work
- Impact of Work
- Psychological Safety
- Dependability
- Structure and Clarity
- Meaning of Work
- Impact of Work
These look more different at a
glance than they really are, since the structure and clarity for Google come
from the open discussions and willingness to have productive conflict from
Lencioni. Impact of Work and Accountability and Results are pretty close, too.
Commitment and Dependability rhyme as well, from a team perspective.
There are a few other items not
on these lists that I think really help create a good team, though. One is a
sense of urgency, like a crisis or high-profile goal. Another is having vision
that represents a stretch goal, something worthwhile yet not clearly
attainable. The best teams in my experience aren't positive they'll succeed,
but they're all-in to get it done. And, it's worth noting, that's not the same
as a "we'll do our best team", which usually indicates a team that
won't actually try that hard. After all, it's not better vs best, but getting
it good enough for the situation at hand.
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